Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE OR APPLICATION

This Policy may have been amended since the last time you used the Services.

This Privacy Policy (“Policy”) explains how Moonlight Studios Chicago collects, uses, shares, and protects your personal information when you visit our website or interact with us. It also outlines your choices regarding your personal information.

Moonlight Studios Chicago, including its parent company, affiliates, and subsidiaries, (“we,” “us,” or “our”) owns and operates the moonlightstudioschicago.com website and associated digital content and services (collectively, the “Services”).

By using our Services or submitting personal information to us, you consent to the practices described in this Policy. If you do not agree, please do not use our website or submit any personal information.

What Does this Policy Cover?

This Policy applies to all users of the Services.

As used in this Policy, “personal information” means any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

This Policy does not:

  • Apply to any of our websites, mobile sites, applications, and products and services that expressly have their own separate privacy policies.
  • Apply to billing information collected by our third-party payment processors, such as PayPal or Stripe. We do not collect your billing information. If you use PayPal or Stripe to make a payment, you should read its respective privacy policy.
  • Apply to third party websites, mobile sites, applications, or products and services, including without limitation third-party features and functions presented on our website, even if you access them via our Services. If you use one of these respective services, or click on a link to another site, you should read such website’s or service’s respective privacy policy.
  • Cover any information which does not directly identify you, or which cannot be used indirectly with other information to identify you, such as anonymized or aggregated demographic information. When we anonymize information, we can use it and share it with third parties for any purpose at our sole discretion.
  • Cover any ideas, suggestions, or comments you submit to or about the Service, which information we may use for any purposes in our sole discretion.

Only if you consent may we collect, use, or share your personal information in other ways than as described in this Policy.

What Personal Information Do We Collect?

We collect the following personal information:

  • Personal identification information (name, email address, address, phone number, and your company name).
  • Event-related inquiry details (e.g., event type, date, estimated guest count)
  • Communication history (emails or messages exchanged with our team)
  • Marketing preferences and feedback, if submitted voluntarily
  • Website usage data collected via cookies (see below)

How Do We Collect Your Personal Information?

You directly provide us with most of the data we collect. We collect data and process data when:

  • Submit a form on our website
  • Contact us by phone or email
  • Request a venue tour or proposal
  • Interact with our marketing emails or newsletters
  • Visit our website (via cookies and analytics tools)

How Do We Use Your Personal Information?

We use the personal information we collect from and about you for the purposes set forth below. We collect your personal information so that we can:

  • Respond to inquiries and communicate with you about your event
  • Provide you with proposals, availability, or service-related information
  • Improve our website and marketing strategies
  • Comply with legal or contractual obligations
  • Prevent fraud or misuse of our website

How Do We Share Your Personal Information?

We may share your information in the following limited cases:

  • With vendors or service providers who support event planning (e.g., caterers, AV partners), only as needed to fulfill your request
  • With third-party platforms that assist with website hosting, email marketing, or analytics
  • If legally required, such as to comply with a subpoena or court order
  • In connection with a business transaction, such as a merger or asset sale, with appropriate safeguards

We do not sell your personal information to third parties.

How Do We Safeguard Your Personal Information?

  • We securely store your personal information on our hosting provider’s servers, including servers in Canada.
  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  • We also require by contract (other than in an emergency situation) that third party services providers acting on our behalf or with whom we share your personal information also undertake to provide such security and confidentiality measures in accordance with industry standards.

It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. Be sure to sign off when finished using a shared computer.

How Do We Retain and Delete Your Personal Information?

We retain personal information only as long as needed to fulfill the purpose for which it was collected, including:

  • Providing proposals or booking services
  • Responding to your inquiries
  • Complying with legal or tax requirements

You may request deletion of your personal information by contacting us (see below).

What Are Your Rights?

You are entitled to the following:

  • The right to access. You have the right to request copies of your personal information. We may charge you a small fee for this service.
  • The right to rectification. You have the right to request that we correct any personal information you believe is inaccurate. You also have the right to request us to complete personal information you believe is incomplete.
  • The right to erasure. You have the right to request that we erase your personal information, under certain conditions.
  • The right to restrict processing. You have the right to request that we restrict the processing of your personal information, under certain conditions.
  • The right to object to processing. You have the right to object to our processing of your personal information, under certain conditions.
  • The right to data portability. You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, email us at privacy@moonlight-studios.com. We will respond within one month.

What are Cookies?

A cookie is a small text file placed on your computer or mobile device. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use session cookies to maintain session state and user identity. A persistent cookie remains on your hard drive for an extended period of time. We use persistent cookies and content to help remember your preferences and improve your experience.

How Do We Use Cookies and Other Electronic Technologies?

To enable our systems to recognize your browser or device and to provide and improve our products and services, we use cookies (described above) and other identifiers to collect information about your device, and how you interact with our Services, such as:

  • IP address
  • Browser type
  • Device location
  • Unique device identifier
  • Cookie data
  • Associated identifying and usage information from your mobile phone, laptop, or other device, and other device information that you give us consent to access

We may collect this information using cookies, pixel tags, and similar technologies which create and maintain unique identifiers to collect this information. We may also use cookies, web server logs, web beacons, or other electronic tools to collect and compile statistical and other information about your use of the Services, such as the web pages visited, the date and the time of your visit, the websites you visited immediately before and after visiting the Services, the number of links you click, time spent on specific pages, referring websites, and forms submitted through the site.

How to Manage Cookies?

You may be able to remove persistent cookies by following directions provided in your browser’s “help” file. You can control browser cookies through your browser’s settings. Some of the Services may not function properly if you disable cookies. The use of cookies, web beacons, or similar technologies by content and ad network providers is subject to their own privacy policies, not ours.

What Rights Do California Residents Have?

If you are a California resident, you may have the right, consistent with this Policy and applicable laws, to request:

  • Certain information about our collection, use, sale, or disclosure of your personal information.
  • Access to or deletion of your personal information collected or maintained by us.
  • To opt-out of the sale of your personal information.

To exercise one of the above rights related to your personal information, please contact us at privacy@moonlight-studios.com. We will not discriminate against you for exercising these rights, and will continue to make the Services available to the extent we are able to without the use of your personal information.

Our policy is to not share your personal information with other parties for direct marketing use unless you agree that we can do so, or as provided for in this Policy. If you wish to opt-out from any sharing contact us at privacy@moonlight-studios.com.

We are required to alert you how our websites react to Do Not Track signals. Some browsers support a “Do Not Track” feature, which is intended to be a signal to websites that you do not wish to be tracked across different websites you visit. The Services do not currently change the way they operate based upon detection of a Do Not Track or similar signal.

Do We Transfer Your Personal Information to Other Countries?

Some of the uses and disclosures mentioned in this Policy may involve the transfer and processing of your personal information to and in various countries that may have different levels of privacy protection than your country. By using our website or submitting an inquiry to Moonlight Studios Chicago, you consent to such transfers and processing, including in and to the United States and Canada.

How Do We Protect Children?

We do not wish to receive any data from or about children. We encourage parents and guardians to monitor and supervise all Internet usage by children. No information should be submitted to, or posted at, the Services by visitors under 18 years of age without the consent of a parent or guardian.

How Do We Update Our Policy?

We regularly review this Policy and we place any updates on this web page, and update the effective date set forth at the top of this Policy. We encourage you to check the effective date of this Policy whenever you visit the Services to see if it has been updated since your last visit. By using Services after such after we post any updates, you consent to the updates of this Policy.

How Can You Contact Us?

If you have questions or complaints regarding our Policy or practices, please contact us at privacy@moonlight-studios.com, or 1446 W. Kinzie, Chicago, IL 60642. We will respond to your questions and complaints about our processing of your personal information. If you are not satisfied with our response, depending on where you are located you can contact a supervisory authority or your state’s attorney general.